Please fill out the New Client Intake Form included in your appointment confirmation email at least 2 hours in advance of your session. Otherwise, you must arrive 10-15 minutes early to fill out the paper version at the office.

Cancellation/No-show Policy:

Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment. Notification that is given less than 24 hours prior to the appointment time will result in a 50% charge of the reserved service amount. Same day notification or failure to arrive for your appointment will result in the full amount charge of the reserved service amount.

Arriving Late:

Out of respect and consideration of my time and other clients, please plan to be on time. Arrive 5-10 minutes early for your appointment in order to get the full appointment time scheduled. I can only give you whatever time remains of your appointment and you will be responsible to pay the full length of the session requested. This time is reserved just for you which is why I require a credit card on file or prepayment to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No-show policy.

If you do not wish to save a credit card number on file, no problem! You can prepay your service online with an eGift Card here on my website. Cancellation/No-Show policy will still apply.

Parking:

We offer complimentary Garage parking. The address is 767 N Milwaukee Street, just three doors away from the main entrance. When you arrive, enter the Access Pin park in Mason Street Massage marked spaces. If you wish, street parking is still an option. Download the free MKE PARK App and input all necessary details before arriving to your appointment. This is the fastest and easiest way for no fuss parking payment, however the parking meters still take coins and debit/credit cards as well. 

It is my commitment to help you get what you came for.

If you have any questions, please let me know. I look forward to meeting you!